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Support

We take customer support seriously here at Engineered Software, and that's why we provide as many ways to have your questions answered as possible. Engineered Software’s TechNet Support is the best alternative to talking to one of our live support specialists.

TechNet Support offers 24-hour access to our Knowledge Base, program bulletins, training discounts, product downloads, documentation, support and much more.

Want more support and program upgrades as soon as they are released? Try TechNet Plus our annual support and program upgrade subscription that’s available for all programs in the PIPE-FLO family. Your account manager can provide you with all the details and benefits.

Technical Support - TechNet Plus

Have a question you need answered? From calls and e-mails, to website access and program upgrades, our TechNet Plus Annual Support Subscription gives you the options you want, the support you need, and the confidence in getting the maximum value from your PIPE-FLO products.

TechNet Support does not include conversion of earlier PIPE-FLO or FLOW OF FLUIDS file into newer version of the software. Instructions for importing earlier files into newer versions of the software are available in the Knowledge Base.

CONTACT TECHNICAL SUPPORT

Pump Manufacturers Catalogs

Gain access or download over 120 electronic pump catalogs from centrifugal, vertical turbine, AODD and magnetic drive pump manufacturers.

Knowledge Base

The Engineered Software Knowledge Base is a valuable support resource for finding technical information on all Engineered Software products.

Common Support Topics:

Technical Support Newsletter

Keep up with the latest PIPE-FLO news and information by marking the newsletter checkbox on your profile. You will receive all TechNet Newsletters as soon as they are released.

Engineering Data Tables

All PIPE-FLO programs use engineering data tables to study design data for pipe, valves, and fittings.

TechNet Plus

From calls and e-mails, to website access and program upgrades, our TechNet Plus Annual Support Subscription gives you the options you want, the support you need, and the confidence in getting the maximum value from your PIPE-FLO products.

*If you have a current TechNet contract and are not running the most current version click here to download the latest version of your program.

Web Based Training

Need to quickly learn about a program feature? Watch our online Quick Start Video and see how to make effective use of the PIPE-FLO program. This service is only available to TechNet Plus subscribers.

FLO-Master Training

Ensure everyone on your team currently using the software, uses it effectively – with extensive PIPE-FLO training. Attend one of our regional classes.

Fluid Compilation

PIPE-FLO Professional and PIPE-FLO Compressible are shipped with the Molecular Knowledge Systems Fluids Compilation, which contains fluids used in a wide variety of piping applications. With your TechNet subscription you have access to new tables as they are released.